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Client Minimum Recommendations

While a wide variety of computers and devices can be used with Launchpad.Humana.com, the following are a list of the minimum requirements for a good experience on the more common devices:

Windows	macOS
Windows version: 10 Internet Explorer: 11 or higher Chrome: Latest Version Firefox: Latest Version Citrix Receiver version: 1911	macOS version: 10.13 (High Sierra) or higher Safari: 7 or Higher Chrome: Latest Version Firefox: Latest Version Citrix Workspace App version: 2002
iOS	Android
iOS version: 10 or higher iPhone, iPad, and iPod touch Latest Workspace App from the App Store	Android version: 7 or higher Android phones and tablets Latest Workspace App from the Play Store

Internet Connection Recommendations

For the best experience, Internet connection speeds should be at least 10Mbps download and 1Mbps upload or higher.

Equally as important as the connection speed is the reliability of the connection. A business class connection is not required but recommended for work at home associates that rely on Launchpad. An unreliable Internet connection can cause disconnections and slow response in applications and desktops acessed through Launchpad. If you continually experience slowness or disonnections through Launchpad, it's recommended that you contact your Internet Service Provider to verify the connection.

Cellular internet connections, such as cell phones or personal hotspots, are not recommended for critical or long working sessions. While the connection speed may meet the minimum requirements, these connections are often less reliable.

Satellite Internet connections are not supported.

For workstations and laptops, a wired connection will typically provide a more reliable connection than Wifi.